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Job Summary

Company

Location

Job Type
Full-time

Years of Experience
2-5 years

Salary
Negotiable / Month

Career Level
Experienced(Non-Manager)

Job Reference Code

Account Manager (Germany)

Location:

Post Date: Oct 18, 2017

The position: Account Manager (Germany)

- Developing, coordinating and implementing first-class customer service

- The achievement of all client led Service Level Agreements

- Directly leading, developing, motivating, coaching, managing and organizing teams of Supervisor and Customer Service Advisers

- The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA

- Maximizing productive efficiency within the company and improving on our current delivery and reporting processes

- Ensuring the quality of customer service

- Ensuring appropriate communication channels exist between staff and customers

- Build up customer relationship and ensure business continuity

- Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business

 

Requirements

- Bachelor degree or above in business administration or related field

- Prefer having more than 2 year experiences in a customer service environment essential, preferably within a large international organization

- Excellent command in English, Germany as mother language is must

- Excellent communication and interpersonal skills

- Demonstrable skill in independent problem-solving

- Be able to express comprehensive ideas in a clear manner

- Be able to establish and maintain effective relationships with team members and customers

- Knowledge of customer service techniques and principles

- Experience of managing in a collaborative team environment, delegating workloads and authorities

- Familiar with CRM systems

- Self-motivated, patient and professional

- Strong sense of responsibility and ability to work well under pressure

- Must have advanced knowledge of Microsoft Word, Excel, PowerPoint

 


If you wish to apply for this vacancy, please send your 

CV + description of your current situation 

to pro@foreignhr.com

 

Email subject line:

Account Manager (Germany)