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Job Summary

Company

Location

Job Type
Full-time

Years of Experience
0-2 years

Salary
Negotiable / Month

Career Level
Entry Level

Job Reference Code

Helpdesk Technical Engineer

Location:

Post Date: Oct 18, 2017

Help Desk Technical Engineer

- Account management, ticket management and other projects management according to HD scope and procedures.

- Follow security best practices.

- Logging IT related service problems and incidents.

- Provide excellent customer service by maintaining regular communication with customers regarding their ticket status.

- Escalate complex issues to higher level of expertise within IT teams to ensure rapid resolution of tickets.

Ensure that SLAs are being respected.

- Acquire good knowledge of approval procedure and apply it strictly before performing any action.

- Provide effective telephone technical support for customers.

- Create reports and statistical information regarding ticket statuses.

- Improve the current ticket system.

- Mailbox support: help to set up mail client, add user to mailing lists, etc.


Requirements

- Bachelor’s degree in related field

- Minimum 1 year experience providing support to customers

- Excellent verbal and written English skills.

- Excellent communication and organization skills.

- Responsible and careful at work.

- Detail oriented and team-work spirit.

- Good attitude and customer service oriented.

- Well organized and disciplined, able to follow the company procedures.



If you wish to apply for this vacancy, please send your 

CV + description of your current situation 

to pro@foreignhr.com

 

Email subject line:

Help Desk Technical Engineer