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Job Summary

Company

Location
Beijing

Job Type
Full-time

Years of Experience
0-2 years

Salary
15,000-20,000CNY / Month

Career Level
Experienced(Non-Manager)

Job Reference Code

Game Operations Support Manager

Location: Beijing

Post Date: Jan 15, 2018

Game Operations Support Manager with one of China's leading video game companies in Beijing. Work in customer support and translation with a multilingual team in a positive and relaxed work environment.


THE EMPLOYER
Video game company in Beijing

THE POSITION
Game Operations Support Manager
-Work with team members in both customer support and translation
-Act as main point of knowledge on your local market/region
-Collect information/data for mobile and marketing channels 
-Compile and submit players’ requests and suggestions
-Maintain relations with players and respond to feedback through email, messages and other platforms (Facebook, forum, stores etc).
-Resolve players’ complaints and issues in a calm and polite manner
-Manage the game operations, online recharging and events
-Ensure accuracy of wording and polish of written English for each patch version release

REQUIREMENTS
-Native English speaker with excellent language abilities
-Advanced Chinese ability, especially reading
-Keen eye for detail, especially grammar and spelling
-Minimum 1-year experience in translation, customer service, community management, FMCG industry, preferably with social gaming experience
-Adaptable, positive attitude, patient
-Computer literate with strong knowledge of Word and Excel
-An interest in video games is a big plus

SALARY AND BENEFITS
-13,000 - 20,000 RMB/month    
-Free canteen
-Additional performance-based bonuses


If you wish to apply for this vacancy, please send your 
CV + description of your current situation 
to pro@foreignhr.com
 
Email subject line: 
Game operations support manager - Beijing